Terms of use

Data Protection

CITEL, S.A. (hereinafter “Citel”), informs users that it complies with the current regulations in force on information protection, and above all Spanish Public Act 15/1999 of December 13, 1999 on Personal Information Protection, and Act 34/2002.

In accordance with the current regulations in force, Citel collects only the information strictly necessary to provide the services required by its activities, as well as any other services, features and activities attributed to it by Law.

This information protection policy may change over time due to possible changes in legislation, jurisprudence or any other criteria followed by the Spanish Information Protection Agency and/or the competent authority at any given time. This is why Citel reserves the right to modify this legal policy to adapt it to new legislation or jurisprudence which is in force at the precise moment when users access the websites, as well as adapting it to industry practices.

In the aforementioned instances, Citel will announce any changes on this website with sufficient prior notice before their implementation.


All of the information provided by e-mail or in electronic forms will be handled in compliance with the current legislation on personal information protection, and in any case shall have a confidential status among the staff members of Citel which handle this information.

Cookie Policy

A cookie is a file downloaded onto your computer when you access certain websites. Cookies enable a website, among other things, to store and retrieve information about a user or your computer browsing habits and, depending on the information they contain and the way you use your computer, may be used for user recognition. The user’s browser stores cookies on the hard drive only during the current session, using a minimal amount of memory and causing no harm to your computer. Cookies do not contain any specific personal information whatsoever, and most are deleted from the hard drive when the browser session comes to an end.

Most browsers accept cookies on a standard basis and, regardless of their use, allow or block temporary or stored cookies in their security settings.

Without your express consent by activating cookies in your browser, Citel will not link any data stored in the cookies with your personal information provided at the time when you submit a form containing questions.

Third-party cookies: The Citel website may use third-party services which collect information on Citel’s behalf for the purposes of gathering statistics, allowing use of the website by the user and to provide other services related with activity on the website and other Internet services.

This website uses Google Analytics, an analytical web service provided by Google, Inc., a Delaware company whose main office is located at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”).

Google Analytics uses “cookies,” which are text files located on your computer, to help the website analyze the use which users make of the website. The information generated by the cookie about website use (including IP address) will be directly transmitted and stored by Google on servers in the United States. Google will use this information on our behalf in order to keep track of your use of the website, compiling reports on website activity and providing other services related to website activity and Internet usage.

Google will transmit this information to third parties when required by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data that is available to Google.

You may refuse handling of the data or information by rejecting the use of cookies if you select the appropriate browser settings. However, you should know that by doing so, you may not be able to use all of this website’s features. By using this website, you consent to the handling of information about you by Google in the manner and for the purposes stated above.

By using www.citel.es, the user expressly accepts the handling of information collected in the manner and for the purposes mentioned above. The user also acknowledges that he or she is aware of the possibility of refusing the handling of such data or information by rejecting the use of Cookies, by selecting the appropriate setup for this purpose in the web browser. However, this option of blocking Cookies in the browser may keep you from making full use of all the features in the website.

You may allow, block or delete the cookies installed on your computer by selecting the proper settings in the browser installed on your computer.